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  Terms and Conditions

 We’ve compiled our frequently asked questions located in our Terms and Conditions here to give you the quickest answers possible. Don’t worry, you can still see our full Terms and Conditions too.

Fast Answers

Are there lock in contracts or agreements for LookDigi's Virtual Office?

There are NO lock in contracts with LookDigi, we offer a month to month service base that you can stop at any time – Just let us know! We do offer 6 and 12 month services that come with an outstanding discount, paid in advance.

Do I need to collect my mail and packages from the Office?

For your convenience we can redirect your mail to any location you choose (additional charges may apply), we can even scan your urgent mail directly to you, or you can advise us the name of your authorised nominee to collect on your behalf.

Can your staff answer the questions about my business? How many calls per day/ week am I allowed?

Our staff can answer all general questions about your business, each staff member takes the time to leave the details of each business wso we can best assist your customers. Our staff are able to answer unlimited calls, this is all included in your package along with your dedicated phone number. However please note, to divert calls from 1300 numbers there are applicable charges from your provider.

After Hours Service?

Our hours of operation are Monday to Friday 9am – 5pm, we offer the stress free solution of Call Dirversion to your nominated number outside of these hours, Alternatively, we can engage a personal business voicemail encouraging your customers and clients to call back during the hours of operation (additional charges may apply).

Reception Services

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Mail Collection

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Prestegious Street address

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  1. Product Definition

1.1 Business Address/Virtual Office: Entitles the Client to receive mail, reception and administration services, plus the sublease of the physical location at LookDigi locality specified in this Agreement (“designated Centre”). The Client may use the address of the designated Centre for business correspondence subject to exception.

1.2 Telephone Number: The Client is entitled to a local telephone number (where service has been agreed upon) determined by LookDigi in the designated Centre, which will be forwarded to an IRL standard phone number. This service is subject to a fair usage policy.

1.2.1 Dedicated Telephone Number: Entitles the Client to a local telephone number determined by LookDigi in the designated Centre, personalized call answering service during normal business hours, and after business hours and weekend voicemail access. This service is subject to fair usage policy.

1.3 Virtual Office and Virtual Service Premium: Includes all services detailed in sections 1.1 and 1.2. In addition the Client is entitled to receive faxes at the designated Centre. The Virtual Office product provides 1/2 day (4.5 collective hours) and the Virtual Office Premium 1 day (8 collective hours), of private office usage per month at the designated Centre and a lobby directory listing, subject to availability.

  1. This Agreement

2.1 Comply with House Rules: The Client must comply with any House Rules which LookDigi implements generally on users of the designated Centre. Such rules are developed and/or implement to protect Client’s use of the designated Centre for work. The House Rules may vary without prior warning as determined by LookDIgi.

2.2 AUTOMATIC RENEWAL: THIS AGREEMENT LASTS FOR THE PERIOD STATED IN IT AND THEN WILL BE EXTENDED AUTOMATICALLY FOR SUCCESSIVE PERIODS EQUAL TO THE CURRENT TERM UNTIL BROUGHT TO AN END BY THE CLIENT OR BY LOOKDIGI PERSUANT TO SECTION 2.3. ALL PERIODS SHALL RUN TO THE LAST DAY OF THE MONTH IN WHICH THEY WOULD OTHERWISE EXPIRE. THE FEES ON ANY RENEWAL WILL BE AT THE THEN PREVAILING MARKET RATE. THIS CLAUSE DOES NOT APPLY TO MONTH TO MONTH AGREEMENTS

2.3 CANCELLATION: EITHER LOOKDIGI OR THE CLIENT CAN TERMINATE THIS AGREEMENT AT THE END DATE STATED IN IT, OR AT THE END OF ANY EXTENSION OR RENEWAL PERIOD, BY GIVING AT LEAST TWO WEEKS WRITTEN NOTICE TO THE OTHER. HOWEVER, IF THIS AGREEMENT, EXTENSION OR RENEWAL IS FOR MONTH TO MONTH AND EITHER LOOKDIGI OR THE CLIENT WISHES TO TERMINATE IT, THE NOTICE PERIOD IS TWO WEEKS IF THIS AGREEMENT, EXTENSION OR RENEWAL IS FOR ONE MONTHS, NOTICE MUST BE GIVEN WITHIN ONE WEEK OF THE START DATE OF THE CURRENT TERM. IF THE CLIENT IS ON A MONTH TO MONTH AGREEMENT EITHER PARTY MAY TERMINATE THIS AGREEMENT BY GIVING NO LESS THAN TWO WEEKS’ NOTICE TO THE OTHER (EFFECTIVE FROM THE START OF ANY CALENDAR MONTH). NO REFUND WILL BE GIVEN FOR EARLY TERMINATION OF SERVICES.

2.4. Ending this Agreement immediately: To the maximum extent permitted by applicable law, LookDigi may put an end to this Agreement immediately by giving the Client notice and without need to follow any additional procedure if (a) the Client becomes insolvent, bankrupt, goes into liquidation or becomes unable to pay its debts as they fall due, or (b) the Client is in breach of one of its obligations which cannot be put right, or (c) its conduct, or that of someone at the Centre with its permission or invitation, is incompatible with ordinary office use which shall be determined at LookDigi’s sole discretion and (i) such conduct is repeated despite the Client having been given a warning or (ii) such conduct is material enough (in LookDigi’s opinion) to warrant immediate termination.

If LookDigi puts an end to this Agreement for any of these reasons it does not put an end to any outstanding obligations, including the payment of any additional services used, requested or required under the agreement as well as the monthly fee for the remainder of the period for which this Agreement would have lasted if LookDigi had not ended it.

2.5 If the Centre is no longer available: In the event that LookDigi is no longer able to provide the services at the designated Centre stated in this Agreement then this agreement will end and the Client will only have to pay fees up to the date it ends and for the additional services the Client has used. LookDigi will try to find suitable alternative for the Client..

2.6 Employees: While this Agreement is in force and for a period of six months after it ends, neither LookDigi nor the Client may knowingly solicit or offer employment to any of the other’s staff employed in the designated Centre. This obligation applies to any employee employed at the designated Centre up to that employee’s termination of employment, and for three months thereafter. It is stipulated that the breaching party shall pay the non-breaching party the equivalent of six months’ salary for any employee concerned. Nothing in this clause shall prevent either LookDigi or the Client from employing an individual who responds in good faith and independently to an advertisement which is made to the public at large.

2.8 Notices: All formal notices must be in writing, which may include email, to the address first written on the front page of the Agreement. It is the Client’s responsibility to keep their address of record up to date with LookDigi at all times.

2.9 Confidentiality: The terms of this Agreement are confidential. Neither LookDigi nor the Client may disclose them without the other’s consent unless required to do so by law or an official authority. This obligation continues for a period of 3 years after this Agreement ends.

2.10 Applicable law: This agreement is interpreted and enforced in accordance with the law of the place where the Centre is located. All dispute resolution proceedings will be conducted in the country, state or province where the Centre is located. If any provision of these terms and conditions is held void or unenforceable under the applicable law, the other provisions shall remain in force.

  1. Compliance

3.1 Compliance with the law: The Client must comply with all relevant laws and regulations in the conduct of its business. The Client must do nothing illegal in connection with its use of the Business Centre. The Client must not do anything that may interfere with the use of the Centre by LookDigi or by others, (including but not limited to political campaigning or immoral activity), cause any nuisance or annoyance, increase the insurance premiums LookDigi has to pay, or cause loss or damage to LookDigi (including damage to reputation) or to the owner of any interest in the building which contains the Centre the Client is using. Both the Client and LookDigi shall comply at all times with all relevant anti-bribery and anti-corruption laws. LookDigi confirms that in providing the services it has not employed or used any labour in contravention of the requirements of any anti-slavery, trafficking, breaches of laws or criminal activity.

3.2 If LookDigi has been advised by any government authority or other legislative body that it has reasonable suspicion that the Client is conducting criminal activities from the Centre then LookDigi shall be entitled to terminate this agreement with immediate effect.

3.3 The Client acknowledges that (a) the terms of this clause are a material inducement in LookDigi’s execution of this agreement and (b) any violation by the Client of this clause shall constitute a material default by the Client hereunder, entitling LookDigi to terminate this agreement, without further notice or procedure.

3.4 LookDigi may collect and process personal data from and of the Client to administer contractual relationship, ensure compliance with applicable laws and regulations, and enable LookDigi to provide its services and to manage its business. The Client acknowledges and accepts that such personal data may be transferred or made accessible to all entities of LookDigi’s group, wherever located, for the purposes of providing the services herein.

  1. Use

4.1 The Client must not carry on a business that competes with LookDigi’s business of providing serviced office accommodations, virtual offices or its ancillary services.

4.2 The Client’s name and address: The Client may only carry on that business in its name or some other name that LookDigi previously agrees.

4.3 Use of the Centre Address: The Client may use the designated Centre address as its business address. The Client is not permitted to use the address of the Centre as their registered office address unless permitted by law and by LookDigi and (if relevant) by local compliance rules. Any other uses are prohibited without LookDigi’s prior written consent.

  1. LookDigi’s Liability

To the maximum extent permitted by applicable law, LookDigi will not be liable for any loss sustained as a result of LookDigi’s failure to provide a service as a result of any mechanical breakdown, strike, or termination of LOOKDIGI’S interest in the building containing the Centre. THE CLIENT EXPRESSLY AND SPECIFICALLY AGREES TO WAIVE, AND AGREES NOT TO MAKE, ANY CLAIM FOR DAMAGES, DIRECT, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL, INCLUDING, BUT NOT LIMITED TO, LOST BUSINESS, REVENUE, PROFITS OR DATA, FOR ANY REASON WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, ANY FAILURE TO FURNISH ANY SERVICE PROVIDED HEREUNDER, ANY ERROR OR OMISSION WITH RESPECT THERETO, FROM FAILURE OF ANY AND ALL COURIER SERVICE TO DELIVER ON TIME OR OTHERWISE DELIVER ANY ITEMS (MAIL, PACKAGES, ETC.), OR ANY INTERRUPTION OF SERVICES.

  1. Fees

6.1 Taxes and duty charges: The Client agrees to pay promptly (i) all sales, use, excise and any other taxes and license fees which the Client is required to pay to any governmental authority (and, at LookDigi’s request, will provide to LookDigi evidence of such payment) and (ii) any taxes paid by LookDigi to any governmental authority that are attributable to the accommodation, where applicable, including, without limitation, any gross receipts, rent and occupancy taxes, tangible personal property taxes, stamp tax or other documentary taxes and fees.

6.2 Payment: LookDigi is continually striving to reduce its environmental impact and supports its clients in doing the same. Therefore LookDigi will send all invoices electronically (where allowed by law) and the Client will make payments via an automated method such as Direct Debit or Credit Card, wherever local banking systems permit. All amounts payable by the Client under this agreement may be assigned to other members of LookDigi’s group.

6.3 Late payment: If the Client does not pay fees when due, a fee will be charged on all overdue balances. If the Client disputes any part of an invoice the Client must pay the amount not in dispute by the due date or be subject to late fees. LookDigi also reserves the right to withhold services (including for the avoidance of doubt, denying the Client access to its accommodation, where applicable) while there are any outstanding fees and/or interest or the Client is in breach of this Agreement.

6.4 Insufficient Funds: The Client will pay a fee for declined payments due to insufficient funds. 

6.5 If this agreement is for a term of more than 12 months, LookDigi will review the monthly office fee on each anniversary of the start date. Any increase will be guided by the local Consumer Price Index or such other broadly equivalent index where a consumer price index is not available locally. If there is a negative index rate, prices will not be decreased. Renewals are calculated separately from annual indexation increases. Month to Month agreements will use the above stated index or the current month to month virtual office price, whichever is the greater.

6.6 Standard services: The monthly fee and any recurring services requested by the Client are payable monthly in advance. Unless otherwise agreed in writing, these recurring services will be provided by LookDigi at the specified rates for the duration of this Agreement (including any renewal). 

6.7 Pay-as-you-use and Additional Variable Services: Fees for pay-as-you-use services, plus applicable taxes, in accordance with LookDigi’s published rates which may change from time to time, are invoiced in arrears and payable the month following the calendar month in which the additional services were provided.

6.8 Discounts, Promotions and Offers: If the Client benefited from a special discount, promotion or offer, LookDigi may discontinue that discount, promotion or offer without notice if the Client materially breaches these terms and conditions.

Terms & Conditions – Dec 2019